E services pdf

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Gaining competitive advantages 8. Potential for increasing customer knowledge 4 6. These electronic business processes include buying and selling products, supplies and services; servicing customers; processing payments; managing production control; collaborating with business partners; sharing information; running automated employee services; recruiting; and more.

Two implementations of C2C markets are auctions and classifieds. C2C marketing has soared in popularity with the arrival of the internet, as companies such as eBay and Craigslist have fostered greater interaction between customers. E-Services : Domains E-Gouvernement The general description of a way to provide better access to government information and services through electronic means such as the Internet and mobile communications.

E-Services : Domains E-Learning E-learning is a learning environment which uses information and communication technologies ICT's as a platform for teaching, training and learning activities.

Examples include treating patients, conducting research, educating the health workforce, tracking diseases and monitoring public health. High performance processing capacity is needed which is expensive to purchase and maintain.

If a server hang out for even a few seconds occurs, transactions get interrupted and business is lost customers might not try again. Thus, an investing in a dual system with backup by generators is needed. This means higher costs for the platform. Total views 6, On Slideshare 0. From embeds 0. Number of embeds 1. Downloads Shares 0. Newell right competences for interpretation.

An- et al. All legal documents and other tion sensitive. In the service provision this kinds of information related to the buying could be related for example to revealing and selling of real estate can be codiied inherent norms or differences in the treat- and digitized.

However, real estate agents ment of customers. There can also be too still make money on the intermediation big a need for variations, like customizing of these processes.

A major reason is that the service to the receiver reducing the buyers and sellers of real estate do not have possibility of standardization. Markus has examined such ess of interpretation. Customers need an challenges arguing that the knowledge base interpretation of the facts and documents. International Journal of E-Services and Mobile Applications, 1 3 , , July-September 11 Such interpretations can, of course, be in Figure 1, which differentiates between written down. This is even more apparent if dealing on digital networks, as well as software with people from different countries or cul- functionalities delivered as services.

The impli- Other e-services are the non- or not entirely cation is that the production and marketing codiieble services delivered on digital of knowledge and knowledge services is networks.

International engineering consultancy services in the house building ConClusion market provide a good example: local of- ices of engineering consultancy companies The purpose of this article has been to add are often essential, as the requirements and to the literature on e-services by discuss- environments are different from country to ing the e-service concept - its strengths country Henten, As already said, for a concept to easily lend themselves to become e-serv- gain and maintain scientiic value, it must ices.

This applies for example to services refer to features, relationships or develop- that are not easily codiied because the ments in a manner, which differentiates it knowledge is too complex, too situational from and adds something to other already or dependent on experiences or trust, issues well-established concepts.

In this article we that delimit the codiication needed in what have discussed different interpretations of we understand as the core of e-services in the e-service concept and we have related this article. The In addition to these core e-services, conclusion is that the e-service concept there are a number of services, which are denotes and connotes such features and delivered via digital networks, but which developments. This is illustrated Figure 1. For software functionalities to value relates to the ongoing convergence be sold as e-services, the major challenges of services and goods facilitated by digital are related to changing business models and communications.

Services, which hitherto to the market acceptance of new ways of depended on face-to-face encounters, can acquiring the utilities of software.

Conversely, These themes need further elaboration. The characteristics in order to better explain e-service concept thus encompasses all and understand the concept of e-services.

However, there are also e-services, which are less stan- referenCes dardized. This applies, for instance, to Barua, A.

Driving E-Business Excellence. Gogia, ; Rubeck Black, N. The adoption of Internet inancial services: a qualitative study. Michelle and Pratibha A. We suggest that future work on e- services must centre on the conditions for Boyer, K. Roth, A. V E- turning traditional informational services services: operating strategy—a case study and into e-services including the drivers and a method for analyzing operational beneits, Journal of Operations Management, Vol.

A research Hansen, M. Harvard Business Review 77 2 , Collier, Joel E. Bienstock , Hagedorn-Rasmussen, P. Working paper nr. Lyngby: Technical University of Denmark. Cowan, R. The explicit economics of knowledge codii- Henten, A. Internationalisation of cation and tacitness. Industrial and Corporate knowledge services: The case of engineering Change, 9 2 , Consumer Evaluations Creation in the Service Economy. International Journal of Hill, T. On goods and services.

Review Research in Marketing, 13 1 , Dell, M. Direct from Dell: Strategies Hofacker, C. NY: Collins. International Journal of Bank Hoffman, K.

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L and Todd P. Pine, B. The tacit dimension. Access SOR. Home Tax Pros e-Services. Alert E-Services is designed to be compatible with Internet Explorer 9. Subscribe to Alerts e- Services system Scams. Page Last Reviewed or Updated: Nov